Troubleshoot QR Code Scanning

Troubleshoot QR Code Scanning


In AR 3S Pro Cloud 2022.0.0.0 we introduced the new feature to connect the Client to the Server by scanning a QR code provided by
the AR 3S Pro Cloud Portal.

In this article we will tell you how to set up you HoloLens' camera in case the scanning does not work.

Spoiler Alert: Not only do you need to allow access to the camera but also allow access to the microphone.

Let's get started

First let’s navigate to the Settings Menu

From there we want to go to the Privacy Settings

Changing the Privacy Settings

In the Privacy Settings, select the Camera tab from the left side menu.
Make sure both options “Allow access to the camera on this device” and “Allow apps to access your camera” are enabled.

In the same tab scroll down the List “Choose which apps can access your camera” until you find AR 3S Pro Cloud Client.
Make sure AR 3S Pro Cloud Client.

Finally open the Microphone tab.
Enable “Allow access to the microphone on this device” and “Allow apps to access your microphone”.

Although these two options are labeled as microphone settings, they are necessary for the camera. 


    • Related Articles

    • Realigning Objects in Hierarchy Tree

      AR 3S was formerly known as ARES. The Realign Object feature in the Hierarchy menu allows you to align your files precisely on top of QR codes by scanning them. That way, objects can be placed and manipulated at the same location in every AR 3S ...
    • Realign Origin

      AR 3S was formerly known as ARES. The "Realign Origin" feature allows you to re-locate the Origin of your AR 3S workspace and thus makes it possible to correctly align your position in the room you are currently working. Accessing the "Realign ...
    • Licensing of AR 3S Pro

      AR3S Pro was formerly known as ARES Pro . Licensing AR3S Pro goes easily from the hand. Once you've got your Holo-Token, generated from our license management portal, you're almost done. Alternatively, you can license AR3S Pro at a later point in ...
    • Hierarchy

      AR 3S was formerly known as ARES. The "Hierarchy" menu lists the individual components of objects. This is where objects can be realigned, selected/deselected and made visible/invisible. Selecting entire objects or specific components is important in ...
    • Hosting and Joining a Meeting in Cloud Network

      AR 3S was formerly known as ARES. The Multi-User feature allows all participants of a meeting to view, share and edit files in real-time in an Augmented Reality space. Working together with remote colleagues becoming a no-brainer. There is a ...