Troubleshooting for ISAR SDK and Client Applications

Troubleshooting for ISAR SDK and Client Applications

No software is immune to bugs - not even ISAR, admittedly. We have compiled below a collection of possible solutions stemming from real use cases that will may help you to solve problems independently (without much frustration). If your issue is not included or if you have found a (different) solution to a problem yourself, please feel free to contact us at support@holo-light.com. Our Support team will be happy to assist you in solving the problem and is appreciative of any information.

 

Please note that the (Android) client is still a BETA version.

Troubleshooting for ISAR SDK and Client Applications in General

ISAR SDK is crashing in Unity Development Environment

  • If the Unity editor crashes when trying to run the app within the Unity editor and ISAR is not being used but still in the project, check if all steps stated in this guide on how to conduct testing in the editor were successful

Failing to establish a Connection between Server and Client

  • Check if you entered the correct IP address (e.g. 192.168.0.122 – WITHOUT the Port Number)
  • Check if the Firewall is blocking the connection
    • In case of security concerns you can deactivate it for a short period of time during testing

Miscellaneous

  • If the Main Camera is not moving and you are in an HDRP project, remove the SimpleCameraController script attached to the Main Camera
  • When using the Universal Render Pipeline (URP) please check that Post Processing is disabled in Main Camera -> Rendering -> Post Processing 
  • When opening the HelloIsar project for the first time, you might get a missing reference to com.hololight.isar
    • Press Continue and wait until the project finishes loading
    • Once the project has loaded, open the Package Manager via Window -> Package Manager
    • Click on the + Icon and Add a package from disk
    • Select the package.json file inside the com.hololight.isar directory
  • If Audio is not working, ensure that Default Communication Audio Device is the same as the Default Audio Device in the Windows Sound Control Panel

Troubleshooting for Integrating ISAR SDK for HoloLens 2

  • No specific issues and solutions known so far

Troubleshooting for Integrating ISAR SDK for Oculus Quest 2

  • If rainbow-colored streaks appear over the imported 3D models, configurations must be adjusted
    • Locate the file with the nameremoting-configwithin C:\"your path to ISAR"\ISAR-SDK-Trial-main\Packages\com.hololight.isar\Runtime\Resources
    • Open the configuration file with a text editor and enter 1920 for width and height
      • The Oculus configuration file does not need to be adjusted
    • This step should be performed before importing the ISAR package

Troubleshooting for Integrating ISAR Client for Android

  • No specific issues and solutions known so far
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